GENERAL SITE RETURNS
Moonstone accepts merchandise returns within 30 days of the original receipt date and will issue a refund for the product at the time of the return, only with a valid proof of purchase and photos of the product. A valid proof of purchase is an original sales invoice or packing slip. Please email (CS@moonstone.com) or call us at 877-528-3269 (M-F 9AM - 4PM PST) to get the return process started. Return labels for general returns are not provided. Please have your Order ID ready or included within your email.
GENERAL RETURN POLICY:
- All products must be returned in original or unused condition with the product hang tags included (photos may be requested)
- Moonstone will only honor returns placed with Moonstone.com
- Return turn-around time is approximately 7-10 business days
- Refunds will be issued upon receipt of your return
WHAT TO DO WHEN AN ITEM IS DAMAGED IN TRANS
If you notice damage upon opening the item (concealed damage), then take pictures of the damage, and contact Cs@moonstone.com. Carriers only allow two (2) business days after delivery to file a freight claim, so please contact us as soon as possible. Please make sure to specify whether you would like a replacement item or would like to return the item for a credit.
WHAT TO DO WHEN A PRODUCT IS DEFECTIVE
For info about your specific warranty, parts or repairs, email Cs@Moonstone.com and we’ll be happy to guide you. Please be prepared to show proof of purchase and photos of the defective product.
WARRANTY: Original order number is required for all warranty claims. Moonstones’s One Year Warranty applies only to Moonstone’s brand of products and products authorized by Moonstone for resale. If a Moonstone branded product or accessory fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. This warranty does not cover consequential damages or any other losses arising from any defect of the product.